Terms of Service

Version: 1.0

Effective Date: 1 Aug 2026

Last Updated: 1 Aug 2026

These Terms of Service ("Terms") constitute a legally binding agreement between Bhatt Group Ltd ("Company", "we", "our", or "us") and any individual or entity ("Customer", "User", "you", or "your") accessing or using ReviewMinister through https://review.ministerai.app, our applications, APIs, software, products, services, QR/NFC products, integrations, and related offerings (collectively, the "Services").

By creating an account, purchasing a subscription, placing an order, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Refund Policy, and any other policies referenced herein.

If you do not agree with these Terms, you must not use the Services.

1. Definitions

For the purposes of these Terms:

Account means the registered account used to access the Services.

Administrator means an individual authorized to manage an organization or business account.

AI Services means all artificial intelligence powered features provided through the platform including, but not limited to, review suggestion generation, review rewriting, translations, summaries, insights, sentiment analysis, recommendations, automated responses, and future AI capabilities.

Business means any individual, sole trader, company, organization, charity, non-profit, government entity, educational institution, or other legal entity using the Services.

Content means all information, text, images, logos, reviews, ratings, comments, prompts, documents, files, data, and other materials uploaded, generated, stored, or transmitted through the Services.

Customer Data means all information submitted to the platform by you or on your behalf.

Order means any purchase made through the platform, including subscriptions, physical products, NFC products, QR products, software licenses, or additional services.

Platform means ReviewMinister and all associated websites, APIs, applications, dashboards, integrations, and software.

Subscription means any recurring paid plan offered by the Company.

User means any person accessing the Services, whether as an account owner, administrator, employee, contractor, or authorized representative.

2. Acceptance of these Terms

By accessing or using the Services, you represent and warrant that:

you are at least 18 years of age or the legal age required in your jurisdiction;
you have the legal capacity to enter into a binding agreement;
if acting on behalf of a business or organization, you have authority to legally bind that entity;
all information provided during registration is accurate, complete, and current.

If you are accepting these Terms on behalf of an organization, all references to "you" include both the individual accepting these Terms and the organization represented.

3. Changes to these Terms

We may modify these Terms from time to time.

When material changes are made, we may:

publish the updated Terms on our website;
display an in-product notification;
notify you by email;
require acceptance before continued use of certain Services.

The version number and effective date displayed at the top of these Terms identify the current governing version.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

4. Description of Services

ReviewMinister is a Software as a Service (SaaS) platform providing business reputation management and related technology services.

Depending on your subscription plan, the Services may include:

AI-generated review suggestions;
review response generation;
review analytics and reporting;
review collection pages;
QR code generation;
NFC review products;
review links;
customer feedback collection;
business profile management;
dashboards and reporting;
integrations with supported third-party platforms;
multilingual support;
AI-assisted business insights;
notifications;
exports;
API access;
additional services introduced in the future.

Certain features are available only on selected subscription plans.

5. Account Registration

You agree to:

provide accurate registration information;
maintain current contact information;
protect your login credentials;
prevent unauthorized access;
notify us immediately if you believe your account has been compromised.

You remain responsible for all activities occurring under your account unless caused by our negligence or security breach.

We reserve the right to refuse registration where legally permitted.

6. Business Accounts

Where an account is registered for a business:

the account owner controls the organization;
administrators may invite additional users;
administrators are responsible for permission management;
the organization is responsible for all activities performed by authorized users.

You are responsible for removing access from former employees or contractors.

7. Identity Verification

To protect the integrity of the Services, we may request identity verification before:

activating certain features;
processing refunds;
changing ownership;
resolving disputes;
restoring access;
preventing fraud.

Failure to complete verification may delay or prevent access to certain Services.

8. Subscription Plans

Paid subscriptions provide access to features described on the pricing page.

Subscription plans may differ in:

AI usage allowances;
supported integrations;
storage;
analytics;
exports;
branding options;
languages;
business limits;
administrator limits;
API availability;
future capabilities.

Features may change over time as the platform evolves.

9. Orders

Orders may include:

subscription plans;
NFC products;
QR products;
printed materials;
software licenses;
setup services;
implementation services;
custom development;
future digital products.

An order is accepted only after successful payment confirmation unless otherwise agreed in writing.

10. Free Plans and Trials

We may offer:

free accounts;
promotional subscriptions;
beta access;
trial periods.

Free offerings may include reduced functionality and may be modified or withdrawn at any time.

Trial access automatically ends unless converted into an eligible subscription.

11. Pricing

Prices are displayed during checkout.

Unless otherwise stated:

prices are exclusive of applicable taxes;
currency is shown during purchase;
promotional pricing may be temporary;
pricing may differ between regions.

We reserve the right to update pricing for future purchases or renewals after providing reasonable notice where required by law.

12. Billing Authorization

By purchasing a subscription you authorize Bhatt Group Ltd and our payment providers to:

charge your selected payment method;
process recurring subscription payments;
collect applicable taxes;
process refunds where applicable;
verify payment information.

Payments are processed through trusted third-party payment processors.

We do not store full payment card details.

13. Taxes

You are responsible for any applicable taxes, duties, levies, or governmental charges associated with your purchase unless explicitly stated otherwise.

Where legally required, taxes will be collected during checkout.

14. Subscription Renewals

Unless cancelled before the renewal date, subscriptions automatically renew using the payment method on file.

Renewals occur according to the billing frequency selected during purchase.

Failure of payment may result in suspension or cancellation of paid features.

15. Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support@review.ministerai.app.

Cancellation prevents future renewals but does not automatically entitle you to a refund.

Any refund rights are governed exclusively by our Refund Policy.

16. Suspension of Services

We may temporarily suspend access to all or part of the Services where reasonably necessary to:

protect the security or integrity of the platform;
investigate suspected fraud or abuse;
comply with applicable law or regulatory requirements;
prevent harm to other customers;
perform emergency maintenance;
respond to court orders or requests from competent authorities;
address excessive or abnormal platform usage that threatens service stability.

Where reasonably practicable, we will attempt to notify you before a suspension takes effect.

Suspension does not relieve you of your payment obligations for active subscriptions unless required by applicable law.

17. Termination

We may terminate or permanently disable your account if you:

materially breach these Terms;
repeatedly violate our Acceptable Use Policy;
engage in fraudulent, deceptive, or unlawful conduct;
intentionally interfere with the operation of the Services;
attempt to circumvent usage limits or security measures;
use the platform to generate fake, misleading, manipulated, or unlawful reviews;
fail to pay applicable fees;
misuse AI functionality;
infringe intellectual property rights;
present unacceptable financial or legal risk to the Company.

Termination may occur immediately where necessary to protect the platform, customers, or comply with legal obligations.

18. Effect of Termination

Following termination:

your licence to use the Services immediately ends;
access to your account may be disabled;
subscriptions cease unless otherwise required by law;
stored data may be retained for the period described in our Privacy Policy;
we may permanently delete data after applicable retention periods expire.

Certain provisions of these Terms survive termination, including but not limited to:

payment obligations;
intellectual property;
limitations of liability;
indemnification;
dispute resolution;
governing law.

19. Refunds

Refunds are governed exclusively by our Refund Policy.

Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.

Where these Terms conflict with mandatory consumer protection legislation, applicable law shall prevail.

20. Acceptable Use

You agree not to use the Services to:

violate any law or regulation;
infringe another person's rights;
distribute malware or malicious code;
gain unauthorized access to systems or accounts;
interfere with platform operation;
overload infrastructure;
conduct denial-of-service attacks;
scrape data without authorization;
bypass security controls;
impersonate another individual or business;
create fake identities;
submit misleading information;
harass, threaten, abuse, or intimidate others;
distribute spam;
promote illegal goods or services;
upload unlawful or offensive content;
exploit software vulnerabilities;
reverse engineer the platform except where expressly permitted by law.

Violation of this section may result in immediate suspension or termination.

21. Responsible Use of AI Services

Our platform includes AI-powered functionality designed to assist users.

You acknowledge that:

AI-generated content is probabilistic rather than guaranteed accurate;
AI suggestions are provided for assistance only;
outputs should always be reviewed before publication;
you remain solely responsible for anything you publish or distribute.

AI outputs do not constitute:

legal advice;
financial advice;
tax advice;
medical advice;
regulatory advice;
professional consulting.

You should seek qualified professional advice where appropriate.

22. Review Authenticity

ReviewMinister is designed to assist businesses in collecting and managing genuine customer feedback.

You agree not to use the Services to:

generate fake customer reviews;
impersonate customers;
submit reviews for experiences that never occurred;
manipulate review platforms;
violate the terms of Google, Trustpilot, TripAdvisor, Yelp, Facebook, or any other third-party platform;
artificially inflate ratings.

AI-generated review suggestions are intended only to help genuine customers express their own authentic experiences.

Customers remain solely responsible for deciding whether to use, edit, or reject AI-generated suggestions.

23. Third-Party Platforms

The Services may integrate with third-party providers including payment processors, mapping providers, AI providers, authentication providers, messaging providers, review platforms, analytics providers, and cloud infrastructure providers.

Examples include:

Google
Stripe
Supabase
OpenAI
Anthropic
Google Gemini
Meta
Microsoft
Twilio

These integrations are governed by the respective providers' own terms and privacy policies.

We are not responsible for outages, policy changes, API limitations, pricing changes, or actions taken by third-party providers.

24. User Content

You retain ownership of content that you submit to the platform.

By uploading content you grant Bhatt Group Ltd a worldwide, non-exclusive, royalty-free licence to:

host;
store;
process;
transmit;
analyse;
back up;
display where necessary;
generate AI outputs;
provide the Services.

This licence exists solely for the purpose of operating, improving, securing, and maintaining the Services.

25. Customer Responsibilities

You are responsible for:

maintaining accurate account information;
ensuring lawful use of the Services;
obtaining any permissions required from your customers;
complying with applicable privacy laws;
protecting login credentials;
reviewing AI-generated outputs before publication;
ensuring uploaded content does not infringe third-party rights.

26. Data Accuracy

We rely on information supplied by customers.

You acknowledge that:

inaccurate inputs may produce inaccurate outputs;
AI cannot independently verify factual accuracy;
business analytics depend on available data;
recommendations may vary over time.

We are not responsible for decisions made solely on the basis of AI-generated content.

27. Fair Usage

Certain Services are subject to reasonable usage limits.

Fair usage controls may apply to:

AI requests;
storage;
API usage;
exports;
QR generation;
review links;
notifications;
background processing;
bandwidth;
automation features.

Current limits are published in our Fair Usage Policy or displayed within your account.

Attempts to circumvent these limits may result in suspension or plan restrictions.

28. Beta Features

From time to time we may offer beta, preview, or experimental features.

These features:

may change without notice;
may contain defects;
may be withdrawn;
may not be supported;
may generate unexpected results.

Beta features are provided "as available" and may not be suitable for production use.

29. Service Availability

While we strive for high availability, uninterrupted access cannot be guaranteed.

Service interruptions may occur because of:

maintenance;
software updates;
infrastructure failures;
internet outages;
cyber security incidents;
third-party provider failures;
force majeure events.

We may perform scheduled maintenance without liability.

30. Software Updates

We may update, improve, modify, replace, or discontinue features at any time.

Updates may include:

security improvements;
bug fixes;
performance enhancements;
new functionality;
interface changes;
infrastructure upgrades;
AI model improvements.

Where reasonably practicable, material changes affecting customers will be communicated in advance.

31. Intellectual Property

Unless otherwise expressly stated, all intellectual property rights in the Services are owned by or licensed to Bhatt Group Ltd.

This includes, but is not limited to:

software;
source code;
object code;
databases;
APIs;
AI prompts;
algorithms;
machine learning workflows;
dashboards;
user interface designs;
graphics;
logos;
icons;
documentation;
reports;
templates;
workflows;
branding;
website content;
product designs;
QR code templates;
NFC product designs;
business processes;
platform architecture.

These rights are protected by applicable copyright, trademark, patent, trade secret, database, and other intellectual property laws.

Nothing in these Terms transfers ownership of our intellectual property to you.

32. Licence to Use the Services

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Services solely for your internal business purposes.

This licence does not permit you to:

resell the Services unless expressly authorised;
copy or reproduce the platform;
modify platform software;
create competing products using our software;
remove copyright notices;
circumvent licensing restrictions;
use the Services for unlawful purposes.

33. Trademarks

All trademarks, logos, product names, service names, branding elements, and trade dress displayed through the Services remain the exclusive property of their respective owners.

Nothing in these Terms grants permission to use our trademarks without prior written consent.

Third-party trademarks remain the property of their respective owners.

34. Customer Feedback

If you provide suggestions, ideas, recommendations, feature requests, bug reports, or other feedback regarding the Services, you grant Bhatt Group Ltd a perpetual, worldwide, irrevocable, royalty-free licence to use, modify, implement, publish, commercialise, and incorporate that feedback without compensation to you.

This does not affect ownership of your separate intellectual property.

35. Customer Data

You retain ownership of your Customer Data.

Subject to these Terms, you grant us permission to process Customer Data solely for the purposes of:

providing the Services;
operating your account;
improving system performance;
detecting fraud;
maintaining security;
complying with legal obligations;
generating requested AI outputs;
creating backups;
providing technical support.

We do not sell Customer Data to third parties.

36. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including where applicable:

UK GDPR;
EU GDPR;
Data Protection Act 2018;
applicable consumer privacy legislation.

You remain responsible for ensuring you have an appropriate legal basis for collecting and submitting personal information through the Services.

37. Security

We implement commercially reasonable administrative, technical, and organisational safeguards designed to protect the Services.

Security measures may include:

encrypted communications;
access controls;
authentication;
logging;
monitoring;
vulnerability management;
backup procedures;
infrastructure redundancy.

No internet-based system can be guaranteed completely secure.

You acknowledge that use of online services involves inherent security risks.

38. Account Security

You agree to:

maintain strong passwords;
enable multi-factor authentication where available;
restrict account access to authorised users;
promptly notify us of suspected compromise;
immediately remove access for former employees or contractors.

You remain responsible for activities occurring through authorised access to your account.

39. Confidential Information

Each party may receive confidential information from the other.

Confidential Information includes:

business plans;
pricing;
software;
source code;
customer lists;
product roadmaps;
security practices;
trade secrets;
technical documentation;
unpublished features.

Neither party may disclose Confidential Information except:

with prior written consent;
where required by law;
to professional advisers under confidentiality obligations;
as necessary to provide the Services.

These obligations survive termination.

40. Backups

Although we perform routine backups, you remain responsible for maintaining your own copies of important business information.

We recommend regularly exporting critical business data.

We are not responsible for losses arising solely from your failure to maintain independent backups.

41. Service Monitoring

To maintain platform reliability, we may monitor:

platform performance;
API usage;
error rates;
security events;
system health;
suspicious activity;
abuse indicators;
capacity usage.

Monitoring is performed for operational, security, fraud prevention, compliance, and service improvement purposes.

42. Communications

You agree that we may contact you regarding:

account notifications;
invoices;
subscription renewals;
payment issues;
security alerts;
legal notices;
feature announcements;
product updates;
service interruptions;
maintenance windows.

Marketing communications may be managed through your notification preferences where legally required.

43. Electronic Records

You agree that electronic records maintained by Bhatt Group Ltd may be used as evidence regarding:

purchases;
subscription history;
payment attempts;
successful payments;
refund requests;
Terms acceptance;
Refund Policy acceptance;
account activity;
login history;
audit logs;
support communications.

Where permitted by applicable law, electronic records have the same evidential value as paper records.

44. Audit Logs

To protect both customers and the Company, we maintain audit records relating to platform usage.

Audit records may include:

account creation;
authentication events;
subscription purchases;
checkout confirmations;
acceptance of legal documents;
timestamped consent records;
order history;
payment events;
webhook events;
refunds;
account modifications;
administrator actions;
API requests;
QR generation;
review link creation;
AI usage;
exports;
security events.

Where appropriate, audit records may also contain:

user identifiers;
organisation identifiers;
transaction identifiers;
event timestamps;
accepted document versions;
IP hash;
device metadata;
browser information.

These records may be retained and exported where necessary to:

investigate fraud;
resolve disputes;
respond to payment processor enquiries;
defend legal claims;
satisfy regulatory obligations;
investigate abuse.

45. Artificial Intelligence Limitations

Artificial intelligence may produce outputs that are:

inaccurate;
incomplete;
outdated;
biased;
inconsistent;
repetitive;
factually incorrect.

You are solely responsible for reviewing all AI-generated content before relying upon or publishing it.

You should not rely upon AI-generated outputs as the sole basis for business, financial, legal, medical, regulatory, or other important decisions.

46. Future Features

The Company may introduce new products, integrations, AI capabilities, APIs, workflows, and premium functionality.

Unless expressly stated otherwise, such features shall automatically become subject to these Terms upon release.

47. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Except where expressly stated in these Terms, Bhatt Group Ltd makes no warranties, representations, or guarantees regarding the Services, whether express, implied, statutory, or otherwise.

Without limitation, we do not warrant that:

the Services will be uninterrupted;
the Services will always be available;
the Services will be error-free;
defects will always be corrected immediately;
AI-generated outputs will be accurate or suitable for your intended purpose;
third-party integrations will remain continuously available;
the Services will meet every business requirement;
the Services will always be compatible with future software, hardware, browsers, operating systems, or third-party platforms.

To the extent permitted by law, all implied warranties, including merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement, are excluded.

Nothing in this section excludes warranties that cannot legally be excluded.

48. Limitation of Liability

To the fullest extent permitted by law, Bhatt Group Ltd, its directors, officers, employees, contractors, affiliates, licensors, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising out of or relating to the Services.

This includes, without limitation:

loss of profits;
loss of revenue;
loss of goodwill;
business interruption;
loss of business opportunity;
loss of anticipated savings;
loss of customers;
loss of reputation;
loss of data;
corruption of data;
system downtime;
replacement costs;
cyber attacks by third parties;
AI-generated inaccuracies;
third-party platform actions;
review platform decisions;
search engine ranking changes.

Where liability cannot legally be excluded, our aggregate liability for all claims arising during the twelve (12) months preceding the claim shall not exceed the total amount actually paid by you to Bhatt Group Ltd during that same twelve-month period.

Some jurisdictions do not permit certain liability limitations. In such jurisdictions, liability shall be limited to the maximum extent permitted by applicable law.

49. Indemnification

You agree to indemnify, defend, and hold harmless Bhatt Group Ltd, its affiliates, directors, officers, employees, contractors, licensors, successors, and assigns from and against any claims, losses, liabilities, damages, judgments, settlements, penalties, costs, and expenses (including reasonable legal fees) arising from or relating to:

your breach of these Terms;
your misuse of the Services;
your Customer Data;
content published through your account;
infringement of third-party intellectual property rights;
violation of applicable laws or regulations;
fraudulent or deceptive activity;
reviews submitted in violation of third-party platform policies;
disputes between you and your customers.

This obligation survives termination of these Terms.

50. Force Majeure

Neither party shall be liable for delays or failures to perform obligations caused by events beyond reasonable control, including but not limited to:

natural disasters;
floods;
earthquakes;
fires;
epidemics;
pandemics;
war;
terrorism;
civil unrest;
labour disputes;
utility failures;
internet outages;
cloud provider failures;
telecommunications failures;
governmental actions;
sanctions;
changes in applicable law;
cyber attacks by third parties.

Performance shall resume as soon as reasonably practicable following the cessation of the force majeure event.

51. Assignment

You may not assign, transfer, sublicense, or otherwise transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms as part of:

a merger;
acquisition;
restructuring;
financing;
sale of assets;
corporate reorganisation.

These Terms shall bind and benefit each party's permitted successors and assigns.

52. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be interpreted to the minimum extent necessary while preserving its intended purpose.

The remaining provisions shall continue in full force and effect.

53. Waiver

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver must be made expressly in writing.

54. Entire Agreement

These Terms, together with the following documents where applicable, constitute the entire agreement between you and Bhatt Group Ltd regarding the Services:

Privacy Policy;
Refund Policy;
Cookie Policy;
Acceptable Use Policy;
Fair Usage Policy;
Data Processing Addendum (where applicable);
Order confirmation;
Subscription details;
any additional written agreement expressly incorporated by reference.

These documents supersede all prior discussions, negotiations, proposals, and agreements relating to the Services.

55. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory rights available to consumers under applicable law.

56. Dispute Resolution

Before commencing legal proceedings, both parties agree to attempt in good faith to resolve any dispute by contacting the other party.

You should first contact us using:

Email: support@review.ministerai.app

The parties agree to use reasonable efforts to resolve disputes through negotiation before commencing court proceedings, except where urgent injunctive relief is required.

Nothing in this section prevents either party from seeking emergency legal remedies where necessary.

57. Compliance with Applicable Law

You are solely responsible for ensuring that your use of the Services complies with all applicable laws, regulations, industry codes, contractual obligations, and third-party platform requirements in the jurisdictions where you operate.

58. Contact Information

Questions regarding these Terms may be directed to:

Bhatt Group Ltd

Website: https://review.ministerai.app

Support Email: support@review.ministerai.app

Business Address:

65A High Street, Littlehampton West Sussex BN17 5EJ, UK

59. Acceptance of these Terms

By creating an account, placing an order, purchasing a subscription, renewing a subscription, or otherwise using the Services, you acknowledge and agree that:

you have read these Terms in full;
you understand these Terms;
you agree to be legally bound by these Terms;
you have had the opportunity to seek independent legal advice if desired;
you consent to the electronic acceptance and storage of these Terms;
you agree that electronic acceptance records, including timestamps, accepted version numbers, order identifiers, user identifiers, and related audit records maintained by Bhatt Group Ltd, may be relied upon as evidence of your acceptance to the fullest extent permitted by applicable law.

Document Version Information

Field	Value
Document	Terms of Service
Version	1.0
Effective Date	1 Aug 2026
Last Updated	1 Aug 2026
Company	Bhatt Group Ltd
Platform	ReviewMinister
Website	https://review.ministerai.app