Terms & Conditions

These Terms & Conditions govern access to the website operated by Bhatt Group Ltd, the creation and management of accounts, and the purchase of subscriptions, digital products, NFC products, QR products, printed materials, implementation services, and other products or services made available through https://review.ministerai.app.

In these Terms & Conditions, “we”, “us”, “our”, and “Company” refer to Bhatt Group Ltd. “You”, “your”, and “Customer” refer to the person or organisation accessing the website or placing an order.

By accessing the website, creating an account, submitting an order, or completing checkout, you agree to these Terms & Conditions and any policies expressly incorporated into them.

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1. About Us

The website and ordering services are operated by:

Bhatt Group Ltd
65A High Street, Littlehampton West Sussex BN17 5EJ, UK
Website: https://review.ministerai.app
Support: support@review.ministerai.app

2. Definitions

For the purposes of these Terms & Conditions:

Account means a registered user account created through the website or Platform.

Business Customer means a person or legal entity purchasing products or services wholly or mainly for purposes connected with a trade, business, craft, profession, charity, organisation, or commercial activity.

Consumer means an individual purchasing products or services wholly or mainly for purposes outside that individual’s trade, business, craft, or profession.

Digital Product means any non-physical product, downloadable item, digital configuration, generated file, licence, code, template, or other content supplied electronically.

Order means a request submitted by you to purchase a Product or Service.

Order Confirmation means our written or electronic confirmation that we have accepted an Order.

Physical Product means an NFC card, NFC tag, QR card, printed item, display material, sticker, stand, or other tangible product.

Platform means ReviewMinister, including its hosted software, dashboards, review pages, APIs, integrations, and related functionality.

Product means any physical or digital product offered through the website.

Service means any subscription, implementation, setup, configuration, design, support, development, or other service provided by us.

Subscription means a recurring plan providing access to specified Platform features for a defined billing period.

Website means https://review.ministerai.app and any website, checkout page, or ordering interface operated by or on behalf of Bhatt Group Ltd.

3. Scope of These Terms

These Terms & Conditions apply to:

• access to and use of the Website;
• creation and management of Accounts;
• submission and acceptance of Orders;
• purchases of Subscriptions and Digital Products;
• purchases of NFC, QR, printed, and other Physical Products;
• purchases of setup, configuration, implementation, and related Services;
• delivery, cancellation, return, and refund arrangements;
• promotional offers, discount codes, and credits.

Access to and use of the Platform is governed by our SaaS Terms of Service in addition to these Terms & Conditions.

If there is a direct conflict between documents, the following order of precedence applies unless expressly stated otherwise:

1. a separately signed written agreement;
2. the Order Confirmation;
3. the SaaS Terms of Service for Platform usage;
4. the Refund Policy for refund eligibility and procedure;
5. these Terms & Conditions;
6. other policies incorporated by reference.

4. Acceptance and Electronic Agreement

You accept these Terms & Conditions when you perform any action that clearly indicates acceptance, including:

• selecting an acceptance checkbox at checkout;
• creating an Account;
• submitting an Order;
• making a payment;
• activating or using a Product or Service.

We may record your acceptance electronically. The record may include your user identifier, Order identifier, date and time, accepted document version, IP address or IP hash, device or browser information, and related transaction data.

You agree that electronic acceptance and associated records may be relied upon as evidence of the contract to the fullest extent permitted by law.

5. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding contract to place an Order.

If you place an Order on behalf of a company, charity, partnership, or other organisation, you confirm that:

• you are authorised to act on its behalf;
• you are authorised to bind it to these Terms & Conditions;
• the information you provide is accurate and complete.

6. Website Access and Availability

We aim to keep the Website accessible, secure, and accurate. We do not guarantee uninterrupted or error-free access.

We may suspend, restrict, modify, or withdraw any part of the Website where reasonably necessary for:

• maintenance or upgrades;
• security or fraud prevention;
• technical or operational reasons;
• legal or regulatory compliance;
• changes to our Products, Services, or business.

7. Permitted Website Use

You may use the Website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• use the Website for fraudulent, unlawful, or misleading activity;
• attempt to gain unauthorised access to an Account or system;
• introduce malware, harmful code, or automated attacks;
• interfere with the operation or security of the Website;
• scrape, crawl, or extract data without written permission;
• circumvent technical restrictions or security controls;
• impersonate another person or organisation;
• submit false payment, identity, delivery, or business information;
• use Website content to build or support a competing product unlawfully.

8. Account Registration

Certain Products and Services require an Account. When registering, you must provide accurate, current, and complete information.

You are responsible for:

• protecting your login credentials;
• restricting access to authorised persons;
• activities performed through your Account;
• updating inaccurate or outdated information;
• notifying us promptly of suspected unauthorised access.

We may refuse, suspend, or close an Account where reasonably necessary to address fraud, non-payment, abuse, security risk, legal obligations, or a material breach of these Terms.

9. Product and Service Information

We take reasonable care to describe Products and Services accurately. Descriptions, illustrations, screenshots, dimensions, colours, feature lists, and examples are provided for general guidance.

Minor differences may occur because of:

• screen and display settings;
• printing or manufacturing tolerances;
• supplier changes;
• software updates;
• technical or compatibility requirements;
• reasonable product improvements.

A minor difference that does not materially affect the intended use of a Product does not automatically make the Product defective.

Nothing in this section limits rights that cannot lawfully be excluded.

10. Product Availability

Products and Services are subject to availability. Displaying an item, feature, plan, price, or delivery estimate does not guarantee availability.

We may limit quantities, restrict sales by territory, withdraw Products, or refuse an Order where reasonably necessary.

If a Product becomes unavailable after payment, we may:

• offer a reasonable alternative with your agreement;
• delay fulfilment after notifying you;
• cancel the affected part of the Order and issue the appropriate refund.

11. Prices

The price payable is the price shown at checkout when the Order is submitted, subject to correction of obvious pricing errors.

Prices may be displayed inclusive or exclusive of taxes depending on the Customer type, location, currency, and checkout configuration. Applicable taxes, delivery charges, setup fees, and other charges will be shown before you confirm payment where required.

We may change prices at any time. Price changes do not normally affect an Order already accepted, except where:

• the displayed price was an obvious and unmistakable error;
• the change is required by law or tax rules;
• you agree to a change before fulfilment.

12. Quotations and Custom Work

A quotation is valid for the period stated in it. If no validity period is stated, it is valid for 30 days from its issue date unless withdrawn earlier.

A quotation is not an accepted Order until we confirm acceptance in writing or begin work with your authorisation.

Changes to an agreed scope may require:

• a revised quotation;
• additional fees;
• revised delivery dates;
• additional Customer approvals.

13. Placing an Order

You are responsible for reviewing the following before submitting an Order:

• the Product or Service selected;
• quantity;
• subscription plan and billing period;
• personalisation or configuration details;
• delivery and billing information;
• price, taxes, and charges;
• the applicable legal documents and policies.

Submitting an Order is an offer to purchase. It does not mean that we have accepted the Order.

14. Order Acceptance

A binding contract is formed when we send an Order Confirmation or otherwise clearly confirm that we have accepted the Order.

An automated acknowledgement that we received your request is not necessarily an Order Confirmation.

We may refuse or cancel an Order before acceptance where:

• payment cannot be authorised;
• the Product is unavailable;
• the Order contains incomplete or inaccurate information;
• we suspect fraud, abuse, or unauthorised activity;
• the Order breaches legal, regulatory, or platform requirements;
• a price or description contains an obvious error;
• we cannot deliver to the supplied location;
• you are not eligible to purchase the Product or Service.

15. Order Changes

Contact us promptly at support@review.ministerai.app if you need to change an Order.

We cannot guarantee changes after:

• a digital Product has been supplied;
• a Service has started;
• a personalised Product has entered production;
• a Physical Product has been dispatched;
• an NFC or QR destination has been configured or encoded.

Approved changes may result in additional charges or revised delivery dates.

16. Payment

You must pay all charges shown at checkout or stated in the applicable quotation, invoice, or Order Confirmation.

Payments may be processed by third-party payment providers. Their separate terms may apply to payment processing.

By submitting payment details, you confirm that:

• you are authorised to use the selected payment method;
• the payment information is accurate;
• you authorise the applicable charge;
• for recurring Subscriptions, you authorise recurring charges until cancellation.

We do not ordinarily store complete payment-card details. Payment providers may retain payment information according to their own terms and privacy practices.

17. Failed, Reversed, or Disputed Payments

If a payment fails, is reversed, or becomes overdue, we may:

• retry the payment where authorised;
• request another payment method;
• pause fulfilment;
• suspend paid Platform features;
• cancel the affected Order or Subscription;
• recover reasonable amounts lawfully due.

You should contact us before initiating a chargeback so that we have a reasonable opportunity to investigate and resolve the issue.

Nothing in this section prevents you from exercising rights available through your card issuer, payment provider, or applicable law.

18. Taxes, Duties, and Currency

You are responsible for taxes, customs duties, import charges, and similar governmental charges unless the checkout or Order Confirmation expressly states that they are included.

Your payment provider may apply exchange rates or foreign transaction fees. These charges are controlled by the payment provider and are not retained by us.

19. Subscription Orders

Subscriptions provide access to the features and allowances described for the selected plan.

Unless expressly stated otherwise, a paid Subscription:

• begins when activated or confirmed;
• continues for the selected billing period;
• renews automatically until cancelled;
• is charged using the payment method associated with the Account.

Subscription features, allowances, and fair-usage controls may vary by plan. Current details may be displayed on the pricing page, within the Account, or in the applicable Order Confirmation.

20. Subscription Renewals and Price Changes

Unless cancelled before the applicable renewal date, a Subscription renews for the next billing period.

We may change Subscription prices for future billing periods. Where required, we will provide reasonable advance notice and explain when the new price applies.

If you do not accept a future price change, you must cancel before the new price becomes effective.

21. Subscription Cancellation

You may cancel a Subscription through the Account dashboard where that functionality is available, or by contacting support@review.ministerai.app.

Unless applicable law or our Refund Policy provides otherwise:

• cancellation stops future renewal charges;
• access continues until the end of the paid billing period;
• unused time is not automatically refundable;
• usage already consumed remains chargeable.

Closing an Account does not automatically cancel an active Subscription unless the cancellation is confirmed.

22. Free Plans, Trials, and Promotional Access

We may offer free plans, trial access, beta access, or promotional periods. Such access may be limited by time, features, usage, geography, or Customer eligibility.

Before a paid trial converts into a paid Subscription, the applicable price and billing arrangement will be displayed or communicated as required.

We may modify or withdraw a free plan or promotional offer on reasonable notice where practicable.

23. Digital Products and Electronic Delivery

Digital Products may be delivered through:

• an Account dashboard;
• email;
• a download link;
• automated Platform activation;
• electronic configuration or provisioning.

You are responsible for providing a valid email address and maintaining compatible equipment, software, internet access, and security.

Delivery is considered completed when the Digital Product is made available through the agreed delivery method, subject to rights that cannot lawfully be excluded.

24. Early Supply of Digital Content or Services

Where applicable consumer law gives you a cancellation period, we may ask for your express request or consent before:

• beginning a Service during that cancellation period;
• supplying Digital Content immediately;
• activating functionality before the cancellation period expires.

Where legally applicable, you may also be required to acknowledge that immediate supply of Digital Content can affect or end the statutory right to cancel once supply begins.

If you ask us to begin a Service during a statutory cancellation period and later cancel lawfully, you may be required to pay a proportionate amount for the Service supplied before cancellation.

25. Physical Products

Physical Products may include:

• NFC cards and tags;
• QR cards and displays;
• review stands;
• stickers and printed materials;
• business-branded or customised products;
• related accessories.

Product photographs and mock-ups are illustrative. Placement, scale, colour, print, finish, and materials may vary slightly within reasonable production tolerances.

26. Personalised and Custom-Made Products

Products created to your specifications may include items containing:

• your business name or logo;
• a custom QR code;
• a configured NFC destination;
• custom text, colours, layout, or branding;
• a unique URL, identifier, or encoded configuration.

You are responsible for checking all personalisation details before approving or submitting the Order.

Once production or custom configuration begins, the Order may not be changeable or cancellable except where required by law or accepted by us in writing.

Statutory change-of-mind cancellation rights may not apply to goods made to your specifications or clearly personalised. This does not affect rights relating to faulty, damaged, or incorrectly supplied products.

27. Customer-Supplied Materials

If you provide logos, names, images, designs, links, copy, or other materials, you confirm that:

• the materials are accurate;
• you own them or have permission to use them;
• our authorised use will not infringe third-party rights;
• they do not contain unlawful, harmful, or misleading content.

We may reject materials that appear unlawful, infringing, offensive, technically unsuitable, or inconsistent with the intended Product.

28. Proofs and Approvals

Where we provide a design proof, preview, or configuration summary, you are responsible for checking:

• spelling and grammar;
• business and contact details;
• logos and images;
• QR destinations and URLs;
• NFC destination details;
• layout, quantities, and selected options.

Production may begin after approval. We are not responsible for errors that appeared clearly in an approved proof unless mandatory law provides otherwise.

29. Delivery of Physical Products

Available delivery methods, estimated times, and charges will be displayed during checkout or stated in the Order Confirmation.

Delivery dates are estimates unless expressly agreed as guaranteed.

Delivery may be affected by:

• production time;
• personalisation requirements;
• carrier delays;
• customs procedures;
• incorrect delivery details;
• events outside our reasonable control.

If no delivery date has been agreed, we will deliver within a reasonable period and in accordance with applicable law.

30. Delivery Address and Failed Delivery

You must provide a complete and accurate delivery address.

We are not responsible for delays or losses caused by incorrect information supplied by you, although we will provide reasonable assistance where practicable.

Additional delivery or handling charges may apply where a parcel is:

• returned because the supplied address was incorrect;
• refused without a valid legal reason;
• not collected within the carrier’s collection period;
• subject to a requested redelivery or address change.

31. Risk and Ownership

For Consumers, risk in Physical Products passes as required by applicable consumer law, normally when the Product comes into the physical possession of the Consumer or a person identified by the Consumer to receive it.

For Business Customers, risk passes on delivery to the delivery address or carrier where permitted by law and stated in the Order arrangement.

Ownership of a Physical Product passes only after we have received full payment for it.

Purchase of a Physical Product does not transfer ownership of software, designs, templates, source materials, Platform technology, or other intellectual property embedded in or associated with that Product.

32. Inspection of Deliveries

You should inspect Physical Products promptly after delivery.

Please notify us as soon as reasonably possible if an item is:

• damaged;
• faulty;
• incorrect;
• incomplete;
• materially different from the Order Confirmation.

We may request photographs, packaging information, the Order number, or return of the Product so that we can investigate.

A failure to notify us immediately does not remove statutory rights that cannot lawfully be excluded.

33. Consumer Cancellation Rights

If you are a Consumer entering into a qualifying distance contract, you may have a statutory right to cancel without giving a reason.

For qualifying Physical Products, the statutory cancellation period is generally 14 days beginning on the day after you, or a person nominated by you, receives the goods.

Different rules may apply to Services, Digital Content, split deliveries, subscriptions, and mixed contracts.

To exercise a cancellation right, you must communicate a clear decision to cancel before the relevant period expires. You may contact:

support@review.ministerai.app

You should include your name, Order number, the Product or Service concerned, and a clear statement that you wish to cancel.

34. Exceptions to Change-of-Mind Cancellation

Statutory change-of-mind cancellation rights may not apply, or may end early, in circumstances permitted by law. Examples may include:

• goods made to your specifications or clearly personalised;
• Digital Content supplied after the required express consent and acknowledgement;
• Services fully performed after the required express request or consent;
• sealed items that are unsuitable for return for health or hygiene reasons once unsealed;
• items that become inseparably mixed with other items after delivery;
• other statutory exceptions applicable to the particular Order.

This section does not remove rights relating to Products or Services that are faulty, misdescribed, damaged, or not supplied with reasonable care and skill.

35. Returning Physical Products

If you lawfully cancel a qualifying Order for Physical Products, you must return the Products within the applicable legal period, normally within 14 days after notifying us of cancellation.

Unless the Product is faulty, damaged, incorrect, or we agree otherwise, you are responsible for the direct cost of returning it.

You must take reasonable care of Products while they are in your possession. We may make a lawful deduction from a refund for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the Product.

Return instructions and the applicable return address will be provided after your return request is approved. Do not send returns to a general business address unless instructed to do so.

36. Faulty, Damaged, or Misdescribed Products

Products must meet standards required by applicable law. Nothing in these Terms & Conditions limits statutory remedies for Products that are faulty, damaged, misdescribed, or otherwise non-conforming.

Depending on the circumstances and applicable law, a remedy may include:

• repair;
• replacement;
• repeat performance;
• price reduction;
• refund.

Damage caused by misuse, unauthorised modification, improper storage, incompatible equipment, normal wear, or failure to follow instructions is not automatically a product defect.

37. Refunds

Refund eligibility, exclusions, evidence requirements, processing times, and payment method rules are set out in our Refund Policy.

Where a refund is legally due, it will be processed within the period and by the method required by applicable law.

Unless otherwise required by law:

• refunds are returned to the original payment method;
• we do not refund unrelated bank, currency conversion, or third-party fees;
• promotional credits are not redeemable for cash;
• delivery upgrades beyond the standard delivery cost may not be refundable.

38. Business Customer Cancellations and Returns

Statutory consumer cancellation rights do not apply to Business Customers.

Unless an Order Confirmation or written agreement states otherwise, a Business Customer may cancel or return an Order only with our prior written approval.

We may reasonably require payment for:

• work already performed;
• Digital Products already supplied;
• Products already manufactured or personalised;
• non-recoverable third-party costs;
• reasonable administration, restocking, or return costs;
• other losses directly caused by the cancellation, where legally recoverable.

39. Promotions, Discounts, and Credits

Promotional codes, referral credits, discounts, and special offers:

• are subject to their stated eligibility rules and expiry dates;
• must be used through the specified checkout process;
• cannot be combined unless expressly permitted;
• cannot be exchanged for cash unless required by law;
• may be limited to one use per Customer, Account, organisation, or payment method;
• may be withdrawn where obtained through fraud, duplication, or abuse.

A promotion does not apply retrospectively to an Order already completed unless expressly stated.

40. NFC and QR Functionality

NFC and QR Products provide a method of opening or directing users to a configured digital destination.

You acknowledge that:

• NFC compatibility varies by device, operating system, settings, and hardware;
• some devices may require manual NFC activation;
• QR scanning depends on camera quality, lighting, print condition, and software;
• internet access may be required to open the linked destination;
• third-party devices and software are outside our control.

We do not guarantee compatibility with every device or future operating system.

41. Review Links and Third-Party Platforms

A Product may link to Google, Trustpilot, Yelp, Tripadvisor, Facebook, or another third-party platform.

You are responsible for supplying and maintaining the correct destination link and for complying with the third party’s rules.

We do not control:

• third-party availability;
• account suspensions or listing changes;
• review publication or removal;
• ranking or moderation decisions;
• API changes;
• changes to third-party terms or technical requirements.

42. Intellectual Property

The Website, Platform, software, code, layouts, templates, designs, documentation, branding, workflows, databases, graphics, and other materials supplied by us are owned by or licensed to Bhatt Group Ltd.

Except as expressly permitted, you must not:

• copy, reproduce, or distribute our materials;
• modify, reverse engineer, or create derivative software;
• remove ownership notices;
• resell or sublicense Products or Services;
• use our trademarks without written consent.

Purchasing a Product grants only the right to use that Product for its intended purpose. It does not transfer ownership of our underlying intellectual property.

43. Licence to Customer Materials

You retain ownership of materials you provide.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, adapt, process, print, encode, display, and otherwise use those materials only as reasonably necessary to:

• fulfil your Order;
• operate the Platform;
• provide support;
• maintain security and backups;
• comply with legal obligations.

44. Third-Party Services

The Website and ordering process may depend on third parties such as:

• payment processors;
• delivery carriers;
• hosting and cloud providers;
• authentication providers;
• AI providers;
• communications providers;
• review and mapping platforms.

Third-party services may be governed by separate terms. We are not responsible for independent third-party acts, omissions, outages, policy changes, or service decisions except to the extent that applicable law makes us responsible.

45. Security and Fraud Prevention

We may use reasonable measures to prevent fraud, abuse, unauthorised transactions, and security incidents.

Measures may include:

• payment verification;
• identity or business verification;
• transaction monitoring;
• device and browser analysis;
• IP address hashing;
• rate limiting;
• order review;
• temporary fulfilment holds.

We may request additional information before accepting, fulfilling, refunding, or modifying an Order.

46. Order and Activity Records

We may create and retain transaction and activity records relating to:

• Account creation and authentication;
• Order submission and acceptance;
• checkout activity;
• payment attempts and payment results;
• Subscription activation, renewal, cancellation, and suspension;
• Product configuration, production, and delivery;
• acceptance of legal documents and policy versions;
• refunds, disputes, and chargebacks;
• Customer and administrator actions;
• support communications;
• security and fraud events.

Records may contain timestamps, Order and user identifiers, accepted document versions, IP hashes, device details, carrier information, payment references, and related evidence.

We may use and export these records to investigate disputes, respond to payment providers, demonstrate contractual acceptance, prevent fraud, comply with law, and establish or defend legal claims.

47. Privacy

Personal data is handled according to our Privacy Policy and applicable data protection law.

You should review the Privacy Policy before creating an Account or placing an Order.

48. Communications

We may send transactional or service communications concerning:

• Order confirmations;
• payment receipts and invoices;
• delivery and tracking updates;
• Subscription renewals and cancellations;
• refunds and disputes;
• Account security;
• legal or policy updates;
• service availability and maintenance.

Transactional communications are not marketing messages and may be necessary to perform the contract or manage your Account.

49. Disclaimers

To the maximum extent permitted by law, the Website and any free information are provided on an “as is” and “as available” basis.

We do not guarantee that:

• the Website will always be uninterrupted or error-free;
• every Product will be compatible with every device;
• third-party platforms will remain available;
• using our Products will produce a particular number of reviews, rating, revenue, ranking, or business result;
• information supplied by third parties is always complete or current.

Nothing in these Terms excludes guarantees, warranties, or rights that cannot lawfully be excluded.

50. Business Customer Warranties

If you are a Business Customer, all warranties, representations, and terms not expressly stated in these Terms are excluded to the maximum extent permitted by law.

You are responsible for determining whether a Product or Service is suitable for your business requirements, systems, devices, compliance obligations, and intended use.

51. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of obligations that cannot legally be excluded;
• any other liability that applicable law does not permit us to exclude.

51.1 Business Customers

Subject to the paragraph above, we shall not be liable to a Business Customer for:

• loss of profit, revenue, sales, contracts, or business;
• loss of anticipated savings;
• loss of goodwill or reputation;
• loss or corruption of data;
• business interruption;
• indirect or consequential loss;
• loss caused by third-party platforms or incompatible devices.

Subject to liabilities that cannot lawfully be limited, our total aggregate liability to a Business Customer arising from an Order shall not exceed the total amount paid or payable for the Product or Service giving rise to the claim during the 12 months preceding the event giving rise to liability.

51.2 Consumers

If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for business losses suffered by a Consumer where the Product or Service was purchased wholly or mainly for personal purposes.

Nothing in this section reduces mandatory Consumer rights.

52. Indemnity for Business Customers

If you are a Business Customer, you agree to indemnify Bhatt Group Ltd against third-party claims, losses, liabilities, and reasonable costs arising from:

• materials you supplied;
• your infringement of third-party rights;
• your unlawful or unauthorised use of a Product or Service;
• your breach of third-party review-platform rules;
• false, misleading, or unlawful content provided by you;
• your material breach of these Terms.

This indemnity does not apply to the extent a claim was caused by our own breach, negligence, or unlawful conduct.

53. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

• natural disasters or extreme weather;
• war, terrorism, civil unrest, or governmental action;
• epidemics or pandemics;
• industrial disputes;
• transport or carrier disruption;
• internet, utility, telecommunications, or cloud failures;
• cyber attacks by third parties;
• supplier or manufacturing disruption;
• changes in law, sanctions, or import restrictions.

We will take reasonable steps to minimise the effect and resume performance when reasonably possible.

54. Suspension and Cancellation by Us

We may suspend or cancel an Order, Account, or Service where reasonably necessary because of:

• non-payment;
• fraud or suspected fraud;
• security risk;
• unlawful or abusive activity;
• a material breach of these Terms;
• infringement of third-party rights;
• a legal or regulatory requirement;
• circumstances making fulfilment impossible or unlawful.

Where practicable, we will explain the reason and provide an opportunity to resolve a remediable breach.

If we cancel an unfulfilled Order for reasons not caused by your breach, we will refund amounts paid for the cancelled and unfulfilled portion.

55. Complaints

Please send complaints to support@review.ministerai.app.

Please provide:

• your name and contact details;
• the Order number;
• a clear description of the issue;
• relevant evidence or photographs;
• the resolution you are requesting.

We will review the complaint and respond within a reasonable period.

56. Governing Law and Jurisdiction

56.1 Business Customers

If you are a Business Customer, these Terms & Conditions and any non-contractual obligations arising from them are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over disputes with Business Customers unless a separate written agreement states otherwise.

56.2 Consumers

If you are a Consumer, these Terms & Conditions are governed by the laws of England and Wales, but you retain the benefit of mandatory protections available under the law of the country in which you normally reside where applicable.

A Consumer may bring proceedings in any court that has jurisdiction under applicable law.

57. Changes to These Terms

We may update these Terms & Conditions to reflect:

• changes to law or regulation;
• changes to Products, Services, or ordering processes;
• security or fraud-prevention requirements;
• changes to third-party services;
• reasonable business or operational changes.

The version and effective date at the top identify the current version.

The version accepted when an Order is submitted will generally govern that Order. Updated terms may govern future Orders and ongoing Services from the stated effective date, subject to applicable law and any required notice or consent.

58. Assignment

You may not transfer your rights or obligations under an Order without our prior written consent.

We may transfer our rights and obligations as part of a merger, acquisition, restructuring, sale of business or assets, or transfer to an affiliate, provided that doing so does not reduce mandatory Consumer rights.

59. Severability

If any provision is found invalid, unlawful, or unenforceable, it shall be modified or removed only to the minimum extent necessary. The remaining provisions remain effective.

60. Waiver

A delay or failure to enforce a right does not waive that right. A waiver is effective only when clearly given by the party granting it.

61. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to an Order has no right to enforce these Terms & Conditions.

62. Entire Agreement

For Business Customers, these Terms & Conditions, the Order Confirmation, the SaaS Terms of Service, Refund Policy, Privacy Policy, and any separately signed agreement constitute the entire agreement concerning the relevant Order.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation or limits rights that cannot lawfully be excluded.

63. Contact Information

Questions about these Terms & Conditions, Orders, cancellations, returns, or deliveries may be sent to:

Bhatt Group Ltd
65A High Street, Littlehampton West Sussex BN17 5EJ, UK
Website: https://review.ministerai.app
Email: support@review.ministerai.app

64. Confirmation of Acceptance

By submitting an Order, you confirm that:

• you have reviewed the Product, Service, price, and billing details;
• the information you supplied is accurate;
• you have read and accepted these Terms & Conditions;
• you have read and accepted the Refund Policy;
• where applicable, you have read and accepted the SaaS Terms of Service;
• you authorise the applicable payment;
• you consent to electronic records of your acceptance being retained.

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