Review Authenticity and Ethical Use Policy

ReviewMinister is operated by Bhatt Group Ltd. The Platform helps genuine customers express their genuine experiences clearly through optional AI-assisted review suggestions.

This Policy explains the standards that businesses, users, and reviewers must follow when using our review-generation, feedback, QR, NFC, and review link services.

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1. How AI Review Suggestions Work

2. Reviews Must Reflect Genuine Experiences

Review suggestions may only be created or used for a genuine experience involving the relevant business, product, service, or location.

Users must not:

• generate reviews for transactions or experiences that did not occur;
• create reviews using fictional or stolen identities;
• ask employees, contractors, friends, or relatives to pose as customers;
• generate reviews for their own business while pretending to be independent customers;
• create false negative reviews about competitors;
• use bots, scripts, multiple Accounts, or organised groups to produce artificial reviews.

3. AI Must Not Invent Material Facts

AI-generated wording should be based on the information provided by the customer and the genuine context of their experience.

The Platform must not be intentionally used to invent:

• purchases, visits, appointments, or transactions;
• staff interactions that did not happen;
• product features or service outcomes not experienced;
• false claims, endorsements, awards, or guarantees;
• facts that materially change the meaning of the customer’s experience.

Customers should review and correct suggested text before publishing it.

4. Honest Feedback of Every Sentiment

Customers must remain free to express positive, neutral, or negative experiences honestly.

Businesses must not:

• require a particular star rating;
• pressure customers to submit positive wording;
• threaten or penalise customers for negative feedback;
• prevent dissatisfied customers from accessing a public review option;
• use private feedback solely to suppress genuine negative public reviews;
• ask customers to remove or change truthful criticism improperly.

5. Review Gating Is Prohibited

Businesses must not create a misleading review journey that directs only satisfied customers to a public review platform while preventing or discouraging dissatisfied customers from leaving an honest review.

A business may offer customer-support or private-feedback options, but these must not be used to remove the customer’s freedom to submit a genuine public review.

6. Incentivised Reviews

Businesses must not offer money, discounts, refunds, gifts, competition entries, loyalty benefits, or other rewards in exchange for a positive review.

Where an incentive for an honest review is legally permitted:

• it must apply regardless of whether the review is positive or negative;
• the customer must remain free to give an honest opinion;
• the incentive must be disclosed where required;
• the review must comply with the destination platform’s rules.

Users must not conceal that a review was incentivised.

7. No Automatic or Unauthorised Publishing

Generating a suggestion does not authorise us or the business to publish it in the customer’s name.

The customer must personally decide whether to copy, edit, submit, or publish the review using their own account on the relevant review platform.

Users must not:

• obtain a customer’s third-party login credentials;
• publish reviews from a customer’s account without permission;
• automate review posting where the destination platform prohibits it;
• attribute generated wording to someone who did not approve it.

8. Compliance With Third-Party Platforms

Users must comply with the content, authenticity, incentive, automation, and review rules of Google and any other destination platform.

We do not control whether a third-party platform accepts, displays, removes, verifies, or ranks a review.

Use of ReviewMinister does not guarantee that a review will be published or retained by a third-party platform.

9. Business Responsibilities

Businesses using the Platform are responsible for:

• sending review invitations only to genuine customers or service recipients;
• using review requests fairly and transparently;
• ensuring staff and team members comply with this Policy;
• not manipulating generated wording or customer choices;
• handling private feedback lawfully and confidentially;
• complying with consumer, privacy, marketing, and advertising laws;
• monitoring their own review practices for suspicious activity.

10. Reviewer Responsibilities

Reviewers are responsible for:

• providing honest selections and information;
• checking that generated wording reflects their real experience;
• editing or rejecting inaccurate suggestions;
• not including unnecessary personal or confidential information;
• complying with the destination review platform’s rules.

11. Prohibited Review Practices

12. Monitoring and Enforcement

We may use reasonable automated and manual controls to identify suspicious review activity, including unusual generation volumes, repeated activity, Account patterns, source activity, device information, IP addresses or hashes, and other security or usage signals.

Where we reasonably believe this Policy has been breached, we may:

• issue a warning;
• request corrective action;
• restrict AI generation or review links;
• disable QR or NFC destinations;
• suspend or terminate Accounts;
• preserve relevant evidence;
• notify affected service providers or authorities where appropriate.

Full enforcement terms are provided in our Acceptable Use Policy.

13. Reporting Suspected Misuse

Fake reviews, rating manipulation, review gating, impersonation, or other suspected misuse may be reported through:

14. Relationship With Other Policies

This Policy provides the Platform’s review-authenticity standards. Broader restrictions relating to security, scraping, spam, unlawful content, Account abuse, prohibited businesses, and enforcement are set out in our:

• Acceptable Use Policy;
• SaaS Terms of Service;
• Privacy Policy;
• Fair Usage, Rate Limiting & Abuse Protection Policy .

15. Changes to This Policy

We may update this Policy to reflect changes to the Platform, review practices, third-party platform rules, regulatory requirements, or consumer protection law.

The version and dates shown at the top identify the current Policy.

16. Contact Us

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