Our Refund Policy, Explained Simply
We want every purchase from Bhatt Group Ltd to be clear and fair. This page summarises when you may cancel an order, return a product, request a refund, or ask us to correct a problem.
This is a customer-friendly summary. The complete legal rules, eligibility requirements, exclusions, and procedures are contained in our Full Refund Policy. Nothing on this page limits any statutory rights that cannot legally be excluded.
At a Glance
Faulty or Incorrect Products
Contact us if a product arrives damaged, is faulty, is materially different from its description, or is not the product you ordered.
Depending on the circumstances, we may offer repair, replacement, reconfiguration, price reduction, or refund.
Eligible Consumer Returns
Consumers may have a statutory right to cancel certain online purchases within 14 days without giving a reason.
Eligibility depends on the product, when it was supplied, and whether it was personalised or immediately delivered digitally.
Personalised NFC and QR Products
Products printed, encoded, configured, or manufactured specifically for your business cannot normally be returned simply because you changed your mind once custom production has begun.
Your rights remain protected if the product is faulty, damaged, or incorrectly produced.
Subscription Cancellations
Cancelling a subscription normally stops future renewals. It does not automatically refund the current monthly or annual billing period.
Refunds may still apply where required by law, where a duplicate payment occurred, or where we approve another remedy.
Common Refund Situations
| Situation | Typical Position | What to Do |
|---|---|---|
| Eligible non-personalised physical product returned during a valid Consumer cancellation period | Refund may apply | Notify us within the applicable period and follow the supplied return instructions. |
| Physical product arrives damaged, faulty, or incorrect | Remedy available | Contact us promptly and provide photographs or other evidence where requested. |
| Personalised NFC or QR product after production has begun | Limited | Change-of-mind returns are not normally available. Contact us if the product is faulty or was produced incorrectly. |
| Subscription cancelled partway through a billing period | Usually no prorated refund | Cancel before the next renewal. Access will normally continue until the end of the paid period. |
| Verified duplicate subscription or order payment | Duplicate refunded | Send us the payment references so we can verify both charges. |
| Digital content already supplied after valid immediate-access consent | Cooling-off right may end | Contact us if the content is faulty, inaccessible, or materially not as described. |
| AI-generated wording was not preferred | Not normally refundable | Generate another version or edit the result. Contact support if the paid feature did not function correctly. |
| Customer supplied incorrect text, link, logo, or configuration | Not normally refundable | Contact us immediately. We may be able to make a change if production has not started. |
| Business Customer changes their mind | Contract terms apply | Business purchases do not normally receive Consumer cooling-off rights. |
How Consumer Cancellation Works
For many eligible online purchases, a Consumer normally has 14 days to communicate the decision to cancel.
After notifying us, eligible goods normally need to be returned within the applicable return period.
Once approved, refunds are initiated without undue delay and within any legally required deadline.
Exceptions apply. The ordinary change-of-mind right may not apply to personalised goods, custom-made products, immediately supplied digital content, or fully performed services. See the Full Refund Policy for the complete rules.
Subscriptions
Cancel Before Renewal
You can cancel an active subscription through your account dashboard, where available, or by contacting us.
Cancellation normally takes effect at the end of the current paid billing period and prevents the next automatic renewal.
No Automatic Mid-Period Refund
Monthly and annual subscription fees are not normally refunded merely because the service was unused or cancelled partway through the billing period.
This does not remove any statutory cancellation or service-quality rights that apply to your purchase.
Duplicate or Incorrect Charges
We will refund a verified duplicate payment or correct a charge taken because of a confirmed billing error.
Charges for separate accounts, businesses, orders, add-ons, or billing periods are not considered duplicates.
Deleting Your Account
Deleting a business profile, removing a payment method, uninstalling an application, or stopping use does not necessarily cancel your subscription.
Always complete the subscription cancellation process and check that the cancellation has been confirmed.
Personalised NFC, QR and Printed Products
A product is considered personalised or custom-made when it is created or configured specifically for you. This may include:
- your business name, logo, colours, or contact information;
- a QR code containing your unique review or business link;
- an NFC card or tag encoded with your unique destination;
- a custom design, size, layout, quantity, or printed message;
- a unique URL, identifier, or account configuration.
Once design, printing, encoding, configuration, or manufacturing begins, these products cannot normally be cancelled or returned simply because you changed your mind.
Please check every detail carefully. Review spelling, business information, logos, links, QR destinations, quantities, and design proofs before approving your order.
Contact us immediately if you notice an error. We may be able to change the order if production has not yet started.
Faulty, Damaged or Incorrect Orders
Please contact us as soon as reasonably possible if:
- a product arrives damaged;
- an NFC component does not work after reasonable troubleshooting;
- a QR code was generated or printed incorrectly by us;
- you received the wrong product or quantity;
- the order is incomplete;
- a product is materially different from the approved design or description;
- a paid digital feature materially fails to operate as described;
- a service was not performed with the required care and skill.
We may ask for photographs, screenshots, videos, packaging details, device information, or return of the product so that we can investigate.
The appropriate remedy may be repair, reconfiguration, replacement, repeat performance, price reduction, account credit, partial refund, or full refund.
How to Request a Refund or Return
Contact Us
Submit your request through our refund request form or email support@review.ministerai.app.
Provide the Details
Include your name, account email, order number, purchase date, affected product, reason for the request, and the remedy requested.
Follow the Instructions
We may provide troubleshooting, ask for evidence, issue a return address, arrange collection, or confirm the approved remedy.
Do not send a product back without return instructions. Returns sent to an incorrect office, supplier, or fulfilment location may be delayed or rejected.
What to Include in Your Request
- your full name;
- the email address associated with your account;
- your order or transaction number;
- the product, service, or subscription concerned;
- the purchase, renewal, delivery, or activation date;
- a clear explanation of the problem;
- the outcome you are requesting;
- supporting photographs, screenshots, or videos where relevant.
Refund Payments
Approved refunds are normally returned to the original payment method and in the currency of the original transaction.
We will initiate approved refunds without undue delay and within any deadline required by applicable law. Your bank, card issuer, wallet provider, or payment processor may require additional time to display the refunded amount.
Exchange-rate differences, foreign transaction charges, bank charges, and payment-provider processing fees are generally outside our control.
Delivery and Return Costs
For an eligible Consumer cancellation, we will refund the cost of the least expensive standard delivery option offered for the order where required by law.
Additional charges for express, premium, timed, weekend, or other enhanced delivery are not normally refundable beyond the standard-delivery amount.
For a change-of-mind return, the Customer normally pays the return cost where this was properly disclosed.
We normally pay reasonable return costs when a product is faulty, damaged before delivery, materially misdescribed, or incorrectly supplied.
When Refunds Are Not Normally Available
Unless a statutory or contractual right applies, a refund is not normally provided because:
- you changed your mind after the applicable cancellation period;
- a personalised product entered production;
- you supplied or approved incorrect personalisation details;
- you forgot to cancel a subscription before renewal;
- you stopped using the service;
- you selected the wrong plan, product, quantity, or business account;
- your device is incompatible despite accurate compatibility information;
- a third-party review platform changed its rules or removed content;
- an AI-generated result required editing or was not your preferred style;
- you later found another product or a lower price elsewhere;
- your account was suspended for fraud, abuse, non-payment, or serious breach.
These examples do not affect remedies available for faulty, damaged, misdescribed, incorrectly supplied, or legally non-conforming products and services.
Frequently Asked Questions
Can I cancel my subscription at any time?
Yes. You can cancel through your dashboard where available or contact support. Cancellation normally prevents the next renewal and takes effect at the end of the current paid billing period.
Will I receive a refund for unused subscription time?
Not normally. Monthly and annual fees are generally non-refundable after the billing period begins unless a statutory right, billing error, or another approved exception applies.
Can I return a personalised NFC card?
Not simply because you changed your mind after production began. Personalised products may be exempt from ordinary cooling-off rights. Contact us if the card is faulty, damaged, or incorrectly produced.
What happens if I supplied the wrong review link?
Contact us immediately. We may be able to update the configuration if production has not started or if the product supports later destination changes. Additional costs may apply.
What happens if I was charged twice?
Send us both payment references. We will refund a verified duplicate charge caused by a technical or payment-processing error.
Can I return a product without contacting you?
Please contact us first. We will provide the correct return address and instructions. Sending a product to the wrong location may delay the return.
How will my refund be paid?
Refunds are normally sent to the original payment method. We generally cannot redirect a refund to another person, card, bank account, or wallet.
Does this summary replace the full Refund Policy?
No. This page explains the main points in plain language. The Full Refund Policy contains the complete legal terms and applies to all refund and return requests.
Need Help With an Order?
Click Support button from your dashboard and select Refund Request in Support Topic dropdown. In How can we help? text field Send us your order number and a short explanation of the issue. Our support team will review the request and explain the available options.
Bhatt Group Ltd
Email:
support@review.ministerai.app
Website:
https://review.ministerai.app